Lead Application Support Engineer

We are hiring Lead Application Support Engineer for one of our projects. The individual is expected to work from Mumbai Office for all weekdays. As a Lead Engineer, youll play a vital role in our dynamic team, contributing to exciting projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in Banking.

Responsibilities:

• Support critical Trading and Treasury applications of the bank.
• Perform end to end technical support of various banking applications.
• Handle & manage ITIL process like Change, Incident, Problem management etc.
• Managing new requirements /changes to applications, performing technical analysis of changes/enhancements, performing UAT/SIT, Production deployment etc.
• Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production.
• Tracking, finding out the root cause and working on permanent closure of issues.
• Prepare knowledge base articles for incidents.
• Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc.
• Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment .
• Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures.
• Manage regular housekeeping activities for applications and ensure high uptime of applications.
• Co-ordinate with application echo partners/vendors/regulator & banks internal units in issue resolution in the production and UAT environment .
• Publish regular MIS updates to all stakeholders as and when required.
• Provide technical support to the project team as and when required for various projects.
• Closure of incident and change tickets on time.
• 5+ years of experience in L2- Application Support Engineer role Banking domain.
• Should have worked in either of Trading, Treasury or Custody applications.
• Good knowledge of ITIL - Incident, Change and Problem management
• Must have worked at L2 support.
• Strong knowledge of writing and debugging SQL Queries.
• Should have led a team of 2-3 Engineers
• Technical skill- Oracle/SQL/MariaDB database, AIX/Unix , MQ, Windows servers, Web server.
• Good communication skills and ability to clearly communicate with stakeholders in India and the Region
• Ability to analyze new requirements and issues in applications and manage the implementation of enhancements and fixes from analysis to implementation and provide post-production support.