Senior Application/Production Support Engineer

Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.

Role: Sr. Production/Application Support Engineer

Location: Egmore, Chennai- 600002

Work from office

Description:

• Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
• Manage and resolve technical support tickets of L1 & L2
• Partner with the Business and Vendor team to prioritize support tickets.
• Write Unix/Linux/Windows commands
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for Banking Application.
• Manage software upgrades on scheduled dates.
• Serve as a primary contact for our clients IT department.
• Troubleshoot network, database, and software problems for client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Select, update, and insert SQL queries for generating reports and databases.
• Data definition, data manipulation, data control, and transactional control
• Administration, including creating and restoring SQL backups
• Knowledge of using Command Prompt and its commands.
• Present technical overview of software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Should have knowledge on ITIL process and tools like ServiceNow
• Work with Help Desk personnel to resolve client installation issues.