IT Engineer

The IT Engineer will work closely with the Internal teams to provide exceptional IT service to our Engineers. The ideal candidate will have excellent communication and problem-solving skills, be able to work in a fast-paced environment and be comfortable working with technology.

Responsibilities

• Mac Device Management:
• Manage and maintain Mac operating systems for end-users.
• Perform software installations, updates, and troubleshooting issues.
• Provide hands-on support for hardware and software issues.
• Analyze the system logs and initiate necessary measures to ensure IT assets are in working state.
• Onboarding and offboarding:
• Manage end to end employee onboard/offboard process for employees.
• Configure and provision user accounts, access rights, and hardware.
• Asset management:
• Manage all asset inventory, like laptops, monitors, and networking assets, in an asset management tool. (Any knowledge in Open Source tools will be added on.)
• User Access management:
• Administer G-Suite, Slack, Okta, and O365 services.
• Configure and manage single sign-on (SSO) for Google and Okta integration.
• Establish & Manage Software Configuration Management System.
• Manage all software and application access for end users and have good knowledge of managing ticketing tools
• Network & WiFi Administration:
• Configure and manage DNS, DHCP, and routing for optimal network performance.
• Administer the Cisco switching infrastructure and ensure network reliability.
• Monitor and optimize network performance and security.
• Manage Meraki access points & Wifi infrastructure
• Understand debugging tools and techniques to identify and resolve errors in Wifi, Lan and networking devices
• Endpoint Security:
• Manage endpoint security solutions to protect against malware, virus and unauthorized access.
• End-User Support:
• Provide end-user support, addressing technical issues, inquiries, and training needs.
• Maintain accountabilities for all assigned work, provide accurate estimates on work to be completed, and provide descriptions of work completed.
• Communicate status of ongoing work internally within the team and externally with clients, where appropriate.
• Actively participate in team meetings and troubleshooting IT issues.

• A Bachelors degree in any stream.
• 4 to 6 years of overall experience in IT.
• Proficient in English, with good written and oral communication skills
• Excellent problem-solving skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Comfortable with technology and ability to learn quickly
• Experience with ticketing tools and IT support preferred.
• Detail-oriented and able to work independently
• Positive attitude and willingness to learn

Perks & Benefits:Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.All your information will be kept confidential according to EEO guidelines.