Endpoint Support Engineer

Overview Of 73 Strings
73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The companys AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.
Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.
About The Role
WHAT YOULL OWN
End-user support
First point of contact for all IT issues — Jira, chat, email. Triage, resolve within SLA, escalate only when warranted. Windows and macOS. You document what you do.
Device lifecycle
Procurement to decommission. Laptop refresh across PC and Mac. Accurate inventory. Global hardware coordination with suppliers and Finance when needed.
HR-integrated IT workflows
Accounts, devices, and access ready before day one. Access revoked on the last day of employment — not the week after. Mid-cycle moves and reallocations too.
Networking — Bangalore office
Day-to-day wireless ops, vendor coordination, and escalation when it warrants it. Support for planned infrastructure upgrades: firewall, UPS, and access points.
Endpoint security operations
Integrate Defender policies, app controls, and compliance baselines into MDM — and make sure they hold. Triage alerts across anti-malware, EDR, and app whitelisting tools. Decide what gets escalated versus resolved at your level.
SOC handoff
Bridge between endpoint tooling and the SOC — investigation handoffs, analyst reviews, and keeping the feedback loop tight so detections dont fall between teams.
Scripting, tooling, and documentation
Maintain scripts for endpoint discovery, deployment, and reporting. Own the runbooks and standards. If a process only lives in someones head, thats your gap to close.
Threat awareness
Build working expertise in anti-malware operation and indicators of compromise. Not a threat hunter — but sharp enough to catch what others miss.
Key Responsibilities
2 to 4 years in desktop support, IT helpdesk, or endpoint engineering

• Solid troubleshooting across Windows 11 and macOS
• Hands-on MDM experience — Hexnode, Intune, Jamf, or equivalent
• Working knowledge of Entra ID and user account management
• Jira Service Management or a comparable ticketing system
• Networking fundamentals: WiFi, TCP/IP, VPN, DHCP/DNS
• Strong Communications.
  

We cultivate a culture of innovation and collaboration, where your ideas matter. We empower our team members to take initiative, learn continuously, and thrive in a supportive environment.