Member Relations Manager

Company: 91 Springboard Business Hub Private Limited

Designation: Member Relations Manager

Position description: A Guest Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Primary Responsibilities:

Front Desk & Customer Service:

• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.

Member Support & Engagement:

• 
  Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients
• Build relationships with members to foster a strong community.

Business & Growth:

• Actively seek seat expansion opportunities with the existing teams.
• Price escalation upon renewal of team contracts.

Drive ancillary revenue such as meeting room, day passes etc

Facility & Operations Support:

Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.

Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.

Monitor and restock office supplies, beverages, and amenities.

Events & Community Building:

Assist in organizing and promoting networking events, workshops, and community activities.

Encourage collaboration and engagement among members.

Support marketing efforts for events and special initiatives.

Requirements:

2-3 years of relevant experience.

Excellent communication and interpersonal skills.

Customer service experience, preferably in hospitality or co-working spaces.

Strong problem-solving abilities and a proactive approach.

Ability to multitask and work in a fast-paced environment.

Knowledge of office management tools (CRM, booking systems) is a plus.