Sr. Member Relations Manager

Company: 91 Springboard Business Hub Private Limited

Designation: Senior Member Relations Manager

Position description: A Sr. MRM will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Primary Responsibilities:

• Front Desk & Customer Service:
• Greet and assist guests, members, and visitors professionally.
• Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
• Maintain a friendly and engaging environment to enhance member satisfaction.

Member Support & Engagement:

• Address and resolve member concerns and requests efficiently.
• Assist with onboarding new members and provide hub tours to prospective clients
• Build relationships with members to foster a strong community.
• Business & Growth:
• Actively seek seat expansion opportunities with the existing teams.
• Price escalation upon renewal of team contracts.
• Drive ancillary revenue such as meeting room, day passes etc.

Facility & Operations Support:

• Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
• Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.

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  Monitor and restock office supplies, beverages, and amenities.
• Events & Community Building:
• Assist in organizing and promoting networking events, workshops, and community activities.
• Encourage collaboration and engagement among members.
• Support marketing efforts for events and special initiatives.

Requirements:

• 3+ years of relevant experience.
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.