Manager CPA - Operations

Department Icon Accounting & Finance
Posted: 2 weeks ago
0-1 years
Mathura
Accounting & Finance
work from office
Full Time
Closes 22 Dec 2026

Posted: 2 weeks ago
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Job Description

Manager CPA - Operations

  • Handle day-to-day escalations and close cases
  • Managing manpower as per variable demand in products and skillset of Agents
  • Plan shifts to cater to the volumes
  • Audit sample files and share feedback with Supervisors and Agents
  • Conduct regular training and refresher for CPA Agents and Supervisors
  • Organize training and refresher for Sales team and prepare FTNR MIS reports for improvement
  • Perform UAT on Test cases
  • Suggest system enhancements for improving TAT and reducing manpower

Skills

Sales

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