Stock Market Operations Associate

Stock Market Operations Associate (Calling Profile)

📌 Position: Stock Market Operations Associate

📍 Location:Mohali | 🕒 Full-time

🧩 About the Role:

Are you someone who understands how stock market scams unfold?

Can you speak confidently with traders, understand their concerns, and help them take the

right steps?

If yes — this role is for you.

We’re looking for a Stock Market Operations Associate who can act as the first point of

contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate

with affected retail traders and work with our internal compliance team to help build strong

cases against unethical practices in the market.

🔍 What You’ll Do:

● 📞 Talk to impacted traders to understand how they’ve been misled or scammed

● 🧾 Collect and document evidence, proofs, transaction records, and broker details

● ️ Help clients register formal complaints with SEBI, RBI, Cyber Police & other

authorities

● 🤝 Coordinate internally with our legal & drafting team to prepare complaint

submissions

● 🧠 Be the bridge between a distressed client and legal action

● ️ Maintain detailed records of each case and escalate high-risk issues appropriately

🧠 Who You Should Be:

● Have 0.5–2 years of experience in client interaction / calling roles (preferably financial

services or broking)

● A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and

broker misconduct

● Excellent verbal communication skills in Hindi & English

● Confident in speaking empathetically yet assertively to clients

● Comfortable handling sensitive conversations over the phone

● Organized, detail-oriented and calm under pressure.