Posted: 1 year ago
3-5 years
Dubai - United Arab Emirates (UAE)
Operations Maintenance & Support
Work from Office
Full Time
Posted: 1 year ago
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Job Description
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Job Description
- Supervise and manage the teams.
- Provide coaching, training, and performance feedback to employees.
- Foster a positive work culture and ensure employee engagement.
- Track and analyze key performance indicators (KPIs) like call handling time, first-call resolution, and customer satisfaction.
- Implement strategies to improve efficiency and service quality.
- Ensure that service level agreements (SLAs) are met.
- Identify and address areas for improvement through data analysis.
- Monitor attendance, shift scheduling, and adherence to policies.
- Handle escalated customer complaints and provide solutions.
- Communicate updates, changes, and expectations to the team.
Skills
Customer SatisfactionOperationsOperations ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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