Relations Manager

Company Description Aadhar Housing Finance Ltd. is one of Indias largest housing finance companies, focused on serving low-income communities and first-time homebuyers. Established in 2010, the company has supported more than 250,000 customers through a nationwide network of over 500 branches, managing assets worth INR 21,121 Cr. With a successful stock market listing in 2024 and a pan-India presence across 20 states and union territories, Aadhar has built a strong reputation for trust, transparency, and empathetic customer service. The organization specializes in providing home finance solutions to customers with monthly incomes starting at INR 5,000, making homeownership accessible to a broad and diverse population. Guided by the belief that Ghar Banega Toh Desh Banega, Aadhar aims to foster an inclusive India by enabling low-income and rural homebuyers, including blue-collar workers, to secure a home.

Role Description This is a full-time, on-site Relations Manager role based in Indore. The Relations Manager will be responsible for managing and strengthening customer relationships, ensuring timely resolution of queries, and providing guidance on housing finance products and services. The role involves regular interaction with customers, collection and verification of documentation, coordination with internal teams for loan processing, and follow-up on applications and repayments. The Relations Manager will contribute to customer retention, assist in community outreach and local marketing activities, and support branch-level business growth while maintaining high standards of service and compliance. The position requires consistent on-ground engagement with customers and stakeholders to promote Aadhars mission of accessible homeownership.

Qualifications

• Customer relationship management skills, including the ability to build trust, handle queries, and maintain long-term client engagement.
• Sales and business development abilities, with experience in promoting financial products and meeting branch-level targets.
• Strong communication and interpersonal skills, with proficiency in explaining complex financial information in a clear and simple manner.
• Basic financial and analytical skills, including understanding of housing finance, loan processing, documentation, and risk considerations.
• Problem-solving and conflict-resolution skills, with a focus on empathy, transparency, and customer-centric decision-making.
• Ability to work on-site in Indore, travel locally as needed, and collaborate effectively with branch and regional teams.
• Bachelors degree in business, finance, commerce, or a related field; experience in housing finance, banking, or NBFCs is an advantage.
• Familiarity with local markets and communities, and comfort working with low- and middle-income customer segments.