Relationship Manager

Company Description Aham Housing Finance focuses on providing affordable home loans to individuals who may not have formal income documentation. The organization aims to expand access to housing finance for underserved and financially excluded communities. By designing flexible loan products and assessment methods, Aham Housing Finance enables more people to achieve home ownership. The company values integrity, customer-centric service, and responsible lending practices that support long-term financial stability.

Role Description This is a full-time, on-site Relationship Manager role based in Anakapalle. The Relationship Manager will identify and engage potential home loan customers, explain loan products and eligibility criteria, and support applicants in completing documentation, even when formal income proofs are not available. The role involves conducting field visits, building strong relationships with customers, collecting and verifying information, and coordinating with internal teams for loan processing and approvals. The Relationship Manager will manage a portfolio of customers, provide ongoing service and follow-up, and ensure timely collections while maintaining high standards of customer satisfaction and compliance with company policies.

Qualifications

• Customer relationship and service skills, including the ability to build trust, communicate clearly, and maintain long-term client connections.
• Sales and business development abilities, such as identifying prospects, converting leads, and meeting or exceeding loan disbursement targets.
• Basic financial understanding, including assessment of customer repayment capacity, familiarity with housing finance, and comfort with numerical data.
• Fieldwork and local market knowledge, with willingness to travel within Anakapalle and nearby areas to meet customers and collect information.
• Strong organizational and documentation skills to manage applications, maintain accurate records, and follow internal processes diligently.
• Effective verbal and written communication skills in relevant local languages and in English.
• Ability to work independently, demonstrate integrity, and adhere to regulatory and company compliance standards.
• Preferred: Bachelors degree in finance, business, commerce, or a related field, and prior experience in housing finance, microfinance, or retail lending.