Relationship Manager

Company Description Aham Housing Finance focuses on providing affordable home loans to individuals, including those without formal income documentation. The organization is committed to expanding access to housing finance for underserved communities by designing flexible and responsible lending solutions. Team members contribute to helping customers achieve home ownership while maintaining high standards of transparency and customer care. The work environment values integrity, inclusivity, and long-term relationships with both customers and partners.

Role Description This is a full-time, on-site Relationship Manager role based in Anakapalle. The Relationship Manager will build and maintain strong relationships with existing and prospective customers, guiding them through the home loan process and explaining products and eligibility clearly. Daily responsibilities include identifying potential customers, conducting initial assessments of their financial profiles, assisting with documentation collection, and coordinating with credit and operations teams to ensure timely loan processing. The role also involves follow-up on applications, managing customer queries, supporting post-disbursement customer service, and participating in local marketing or outreach activities to grow the customer base. The Relationship Manager is expected to work closely with internal stakeholders to ensure a smooth customer experience and adherence to company policies.

Qualifications

• Candidates should possess strong customer relationship management, client servicing, and interpersonal communication skills.
• Candidates should possess basic sales, negotiation, and business development abilities relevant to financial products.
• Candidates should possess skills in documentation handling, attention to detail, and process coordination.
• Candidates should possess working knowledge of housing finance or banking operations, and an understanding of lending practices.
• Candidates should possess proficiency in local language communication, with the ability to explain complex information in a clear and concise manner.
• Candidates should possess the ability to work on-site in Anakapalle, manage field visits, and collaborate effectively with internal teams.
• A bachelors degree in finance, business, commerce, or a related field is preferred; prior experience in housing finance, NBFCs, or banking will be an advantage.
• Candidates should possess high ethical standards, a customer-centric mindset, and readiness to work with diverse income segments, including individuals without formal income proofs.