Assistant Manager Operations Digital Products

Role & responsibilities

• Managing and coordinating for logistics schedules/digital product support and related processes. Implementation of organizational strategies, policies and practices.
• Effective work management within teams to ensure timely completion of business-critical operations.
• Handle escalation calls and to assist for misc. activities.
• Collecting, reporting and analyzing MIS data.
• Manage business process and organizational improvements to each function as well as coordination and communication between support and business functions.
• Maintaining a professional experience in digital products coordination and support centre.
• Evaluate and share best practices, processes, tools.
• Manage internal audit process to ensure compliance.
• Create, maintain, and enforce all processes and procedures.

Preferred candidate profile

• You are obsessed with providing the highest quality of service and driving operations.
• Having excellent organizational skills, and constantly look to rejig things to make them more efficient.
• Have an intensely data-driven approach to run the operations and MIS.
• 2-3 years of experience working in teams and multiple processes in a high pace environment
• Relevant experience in customer support/logistics/Operations.
  

Educational Qualifications:

• BE/BTech

TECHNICAL AND OTHER SKILLS:

• MS Office proficiency.
• Tech Savvy
• Aptitude and desire to learn
• Excellent English writing and speaking skills.
• Travel friendly
• Desired-Digital Classroom Setup Experienc