Student Support Admission Officer

Company Description Aakash Educational Services Limited (AESL) is a leading test-prep organization in India with over 37 years of experience supporting students preparing for Medical (NEET), Engineering (JEE), school/board exams, and competitive exams such as NTSE, KVPY, and Olympiads. With 300+ centers nationwide, Aakash has enabled thousands of learners to realize their aspirations through a strong student-first approach and a proven track record of success. The organization is focused on building an omni-channel learning platform that combines hybrid programs and digitally enabled solutions with a robust physical presence. AESL aims to make quality education accessible beyond geographical barriers through innovation, technology, and engaging learning experiences. Team members join a culture that values collaboration, agility, continuous learning, and meaningful career development.

Role Description The Admission Officer – Inside Sales role is a full-time, on-site position based in Chennai. The individual in this role will counsel prospective students and families about Aakash programs, explain course offerings and admission processes, and guide them in selecting suitable test-prep solutions. Day-to-day responsibilities include managing inbound and outbound calls, following up on leads, maintaining accurate records in CRM systems, and supporting walk-in inquiries at the center. The Admission Officer will collaborate with academic and operations teams to ensure a seamless admission experience and work towards meeting enrollment and revenue targets. The role also involves participating in admission events, providing high-quality customer service, and sharing feedback to improve student engagement and outreach strategies.

Qualifications

• Candidates should possess strong Interpersonal Skills to build rapport with students and families and work effectively with internal teams.
• Candidates should possess solid Communication skills, including clear verbal and written communication for counseling, follow-ups, and documentation.
• Candidates should possess Customer Service skills to handle queries, resolve concerns promptly, and ensure a positive admission experience.
• Candidates should possess an understanding of the Education domain, ideally with exposure to test-prep, admissions, or academic counseling.
• Relevant experience in inside sales, admissions counseling, or education services is preferred; prior experience with international admissions is an added advantage.
• Bachelors degree in any discipline from an accredited institution; postgraduate qualifications in management, education, or related fields are beneficial.
• Ability to work with targets, use CRM or admission management tools, and demonstrate strong organizational and time management skills.
• Comfort working in a fast-paced environment with a student-first mindset, high ethical standards.