Order Management And Marketing Operations Executive

Order Management and Marketing Operations Executive

(BTECH and BCA candidates- pls dont apply)

Company Name: Aanet Talent Global Solutions

Company Website:

www.atgs.co.in

www.influtech.co.in

Company details

• We are a complete recruitment solutions provider and HR Consultation to set up HR or drive specific HR Programs based on the need of the Organisations.
• Influtech is the Influencer Marketing Brand of ATGS
• We work with clients to understand the campaign and based on the understanding, conceptualize a campaign by providing a unique set of ideas
• EXECUTION
• We work on the complete end-to-end management of the campaign and ensure the right output is set and obtained as per the campaign ideas
• REPORT
• Offering a detailed report of the campaign that is executed would help Clients to plan the
• upcoming campaigns

Location: Bangalore - C24, 3rd Floor, SBI Bank Building Konankunte Post, Harinagara Corss, Anjanapura Main Rd, Bengaluru, Karnataka 560062

Mode of Working: Work From Office

Days of Working: 6 Days a week (Saturdays Work From Home Post Probation)

Responsibilities

Experience: Freshers

Roles & Responsibilities:

Job Summary:

We are looking for a proactive and customer-oriented Customer Support and Marketing Operations Executive to join our team. The ideal candidate will play a key role in managing Marketing Operations by customer interactions, resolving queries efficiently, and supporting the day-to-day operational processes to ensure a seamless customer experience and feedback process..

Key Responsibilities:

1. Customer Support

• Handle inbound and outbound customer queries via phone, email, and chat
• Influence the Customers to Place the Orders
• Track and manage the orders
• Manage the tabloid of Feedback
• Resolve product or service-related issues in a timely and efficient manner.
• Maintain customer satisfaction by delivering professional, empathetic service.
• Escalate unresolved queries to the appropriate internal teams and follow through.

1. Marketing Operations Support

Analysis:

• Conduct structured business reviews with clients and the business head.
• Consolidate insights to support leadership decision-making.
• Maintain and present dashboards, summaries, and action points.
• Monitor daily operations and ensure smooth execution of backend processes.

Onboarding:

• Assist with the onboarding of customers and influencers where required.
• Assist in Campaign Explanation and Rate Negotiation with Influencers
• Monitor progress on critical marketplace initiatives
• Build and maintain constructive and sustainable relationships with influencers

Data management

• Ensure data accuracy and clarity in reporting across functions.
• Prepare business review decks for CXOs, including key metrics, trends, insights, and recommendations.
• Ensure deadlines of campaigns and ownership are well-tracked and escalated when needed.
• Reach out to influencers for product feedback on different platforms.

Campaign Management

• End-to-end follow-up of the campaign
• Monitor the campaign closure
• Prepare weekly reports to share with the client.
• Assist in the internal Marketing Activities of ATGS

Interview process

Virtual - 2 Rounds

Any other additional information:

• Should have their own Laptop
• CTC : Rs. 2,40,000/- i.e. Rs. 20,00/- PM