Catering Strategy & Operations Manager

Key Responsibilities:

• Develop and implement catering strategies aligned with business goals.
• Identify new business opportunities, partnerships, and markets for catering services.
• Monitor competitor trends and customer insights to drive innovation.
• Prepare and manage budgets, forecasts, and financial targets for catering operations.

Operations Management:

• Oversee day-to-day catering operations to ensure smooth execution of events.
• Standardize SOPs, menus, pricing models, and service quality parameters.
• Ensure compliance with food safety, hygiene, and regulatory standards.
• Manage logistics, vendor relationships, and inventory control for catering supplies.

Team Management & Training:

• Lead, train, and motivate catering and service teams.
• Assign tasks, monitor performance, and ensure efficient workforce utilization.
• Build a culture of customer service excellence.

Client & Stakeholder Management:

• Act as the primary contact for clients, ensuring requirements are understood and delivered.
• Handle client feedback, complaints, and service recovery effectively.
• Build long-term relationships to enhance repeat and referral business.

Continuous Improvement:

• Implement cost optimization and waste reduction strategies.
• Use data-driven insights and KPIs to improve operational efficiency.
• Drive innovation in menu offerings, service styles, and event experiences.

Qualification & Experience:

• Bachelors degree in Hospitality Management / Business Administration (MBA preferred).
• 5-10 years of experience in catering, banquet, or large-scale hospitality operations, with at least 3 years in a leadership role.
• Exposure to corporate catering, weddings, MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.

In your role, your strong leadership, planning, and organizational skills will be essential. You will need excellent client-facing abilities, knowledge of F&B operations, and financial acumen for budgeting and cost control. Problem-solving under pressure and flexibility to manage large-scale events will also be key to your success.

Benefits include cell phone reimbursement, provided food, and Provident Fund. This is a full-time, permanent position with an in-person work location.,