Area Operations Manager II Jaipur, Bhopal, Pune (Dhankawadi)

Key Responsibilities :-

1. Branch Operations Management

• Lead and monitor daily operations across 2025 Home Loan branches.
• Ensure timely processing of login, and disbursement of files.
• Track branchwise productivity, TAT adherence, and operational efficiency.
• Plan manpower allocation and provide operational guidance to branch operation officers.

2. Compliance, Audit & Risk Control

• Ensure 100% adherence to internal policies, NHB and RBI guidelines, and company SOPs.
• Conduct branch audits (surprise & planned) and close audit observations on time.
• Mitigate financial, operational, and documentation risks in the home loan process.
• Strengthen makerchecker controls and ensure documentation accuracy.

3. Customer Experience & Service Delivery and Branch Cash & Cashier Management Responsibility

• Ensure branches deliver superior customer service and timely issueresolution.
• Monitor customer escalations and provide quick and accurate solutions.
• Implement initiatives to enhance NPS, customer satisfaction and postdisbursement service quality.
• The incumbent will coordinate with branch cashier/CMS Vendor and Head Office to ensure secure and efficient cash operations.
• Branch Cash Vault Management, dual control, and Maker- Checker control. Cash Reports and Daily Cash MIS.

4. Coordination with Stakeholders

• Work closely with Credit, Technical, Legal, Sales, Collections, HR & IT teams.
• Support sales team by enabling efficient operational processes.
• Ensure smooth coordination for sanction letters, KFS, legal reports, valuation, and disbursement files.

5. Performance Monitoring & Reporting

• Review branch performance dashboards, TAT performance, and SLA adherence.
• Publish weekly, monthly, and quarterly MIS to senior management.
• Identify underperforming branches and implement corrective action plans.

• Strong knowledge of Home Loan operations, documentation, legal & technical processes
• Excellent people and team management capability
• Audit, Compliance & Risk management expertise
• Ability to manage large multibranch operations
• Strong analytical, decisionmaking & problemsolving skills
• Customercentric approach
• Good working knowledge of SFDC/LMS systems

Interested candidates can share their CV at shilpa.sharma@aavas.in

Thanks and Regards,

Shilpa

Team HR