Dialer Manager II Jaipur

Role: Manage dialer operations and collection campaigns for early delinquency customers (Soft Bucket), ensuring maximum recovery, agent productivity, and efficient customer contact.

Key Responsibilities:

• Manage and optimize dialer campaigns for collection Inhouse and Agency.
• Allocate calling data and define dialing strategies.
• Monitor collection KPIs such as RPC, PTP, Connect Rate, and Recovery %.
• Coordinate with MIS, IT, and Collection teams for smooth operations.
• Prepare performance reports and dashboards.
• Ensure compliance with company policies, regulatory norms, and data security requirements.

Preferred Skills:

• Dialer management (Slash RTC/DialShree/Ameyo/Ozonetel, etc.)
• Collections and telecalling operations
• Excel, MIS, Tableau/Power BI
• Data analysis and team coordination.

Qualification: Graduate/MBA with 2+ years of experience in collections, contact center, or dialer operations.

Interested candidates can share their CV at shilpa.sharma@aavas.in

Thanks and Regards,

Shilpa