IT- Desktop Engineer

Role & responsibilities

• Manager IT infrastructure, including servers (on-premises and cloud), networks, and endpoints.
• Implement, monitor, and upgrade security protocols (firewalls, antivirus, intrusion detection).
• Oversee system configuration, performance monitoring, and hardware/software troubleshooting across Windows, macOS, and Linux environments.
• Manage and optimize VMware and other virtualization platforms.
• Design and implement network topology, routing protocols, and switch configurations.
• Administer Active Directory, group policies, and user access control.
• Ensure data backup, disaster recovery, and system integrity policies are enforced.
• Prepare documentation, SOPs, and IT asset inventory.
• Collaborate with cross-functional teams on IT needs and improvements.
• Mentor junior IT support engineers and handle escalations.
• Stay up to date with emerging technologies and recommend relevant upgrades or changes.

Preferred candidate profile

• Certifications such as CompTIA A+/Network+/Security+, CCNA, MCSA, or similar.
• Experience in a startup or fast-paced tech-driven organization is a plus.
• Familiarity with scripting (PowerShell, Bash) for automation is an added advantage.

Please Note:

This role requires working in rotational shifts across the following timings:

• 6:30 AM to 2:00 PM
• 9:30 AM to 6:00 PM
• 2:30 PM to 11:00 PM