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Job Description
of a Store Manager
- Ensuring the overall profitability of the store by maintaining a positive CBA.
- Consistent driving of store sales numbers in terms of top line & bottom line.
- Ensuring the Key Performance Indicators of a Store like footfall, Conversion, ATV & basket size is maintained as per Annual Business Plan.
- Plan & forecast the future business of the store in terms of topline & revenue.
- Ensuring the Sell thru & SSPD is generated as per Annual Business Plan.
- Initiator of other sources of income, like Green Card enrollment revenue, Space on hire, etc.
- Ensure cost optimization at the store through various initiatives.
- Manage Store Inventory in an effective manner and ensure optimum shrinkage control.
- Coordinate & follow up with the front end category team for timely replenishment of fast moving merchandise & other category related communication.
- Ensure the Store Operating Procedures are well maintained with 100% accuracy.
- Ensure the store display is maintained as per Store Display Manual.
- Ensure smooth execution of all offers & promotional activities inside the store.
- Be the custodian of Customer delight and take effective measures to build a customer centric culture in the store.
- Take effective steps to protect & build a loyal customer base of the store.
- Ensure all customer complaints are resolved within expected timelines.
- Take effective measures to arrest attrition in the store.
- Take effective measures to ensure People productivity at the store is at the highest standards.
- Ensure timely training & development initiatives for all store employees in accordance with their learning needs.
- Effective development of second line through continuous coaching and mentoring with constructive feedback.
- Liaison with various business partners & stakeholders like local administration, Govt. personnel & other support functions to ensure smooth functioning of the business.
- Be a role model in conduct & leadership style in the store.
Skills
Retail SalesVisual MerchandisingOperationCustomer Service ExcellenceCommunicationLeadershipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Aditya Birla Fashion and Retail Limited is one of India's largest fashion powerhouse with an elegant bouquet of leading fashion brands and retail formats.
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