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Job Description
Job Title: Support Executive L1 Application Support
Experience: 4 Years
Location: Uttar Pradesh
Type: Full-time
Responsibilities:
- Provide L1 application support and act as first point of contact for users
- Log, track, and resolve incidents using ticketing tools
- Troubleshoot basic application and functional issues
- Escalate complex issues to L2/L3 teams as per SLA
- Assist users with system usage and how-to queries
Requirements:
- Graduate with accounting background (B.Com, BBA, Finance, Accounting, etc.)
- Basic understanding of application support/helpdesk
- Familiarity with ticketing tools (ServiceNow, JIRA, Freshdesk, etc.)
- Good communication and problem-solving skills
- Willingness to work in shifts (if required)
Skills
Application SupportL1 SupportApp SupportCustomer CareSoftware SupportApplicationEngineering SupportSoftwareIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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