Customer Success Manager

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

At Accelleron, Customer Success ensures our maritime and energy customers adopt, realize value, and grow with our Digital portfolio (e.g., LOREKA360, Tekomar XPERT, Voyage Optimization, Emissions, OptiHull). You will own onboarding to value, drive usage and outcomes, and act as the customers voice into Product, Operations, and Sales. You will collaborate closely with the Head of Customer Success and run proactive business reviews for customers that surface ROI, identify expansion, and reduce churn promoting Accellerons XPERT-in-the-Loop approach.

You will be part of a global, cross?functional team advancing our Digital strategy and standardized onboarding and nurturing processes.

Your Responsibilities

• Onboard to first value & beyond: Lead structured customer onboarding across all LOREKA360 modules, aligning success plans, roles, data connections, and timelines; manage dependencies with Sales/Support/Product per our onboarding process. Continue driving the customer lifecycle post?renewal by refreshing success plans, revalidating goals, and ensuring long?term retention and value expansion.
• Adoption & outcomes: Drive day?to?day adoption, usage, and measurable value (fuel/emissions, efficiency, compliance); deliver QBRs with clear KPIs and next?step recommendations.
• Voice of Customer: Capture product feedback and satisfaction signals, manage follow?ups in our Customer Voice process, and close the loop with customers and internal teams.
• Cross?functional collaboration: Partner with Sales on expansions/renewals; with Operations on service delivery; and with Product/Engineering on road?map inputs grounded in customer data.
• Risk & escalation management: Anticipate risks to adoption or outcomes; orchestrate swift, cross?team resolution and communicate transparently to stakeholders.
• Enablement: Create concise guides, release notes, and training sessions to promote correct usage and value realization; contribute to onboarding content standardization.
• Data hygiene: Maintain accurate customer health notes and success plans; feed structured insights into CRM/analytics to improve forecasting and prioritization.

• Experience: 47+ years in Customer Success / Technical Account Management / Digital Operations with enterprise or maritime/industrial software; proven record driving adoption, outcomes, and renewals.
• Domain: Comfort with maritime efficiency topics (voyage optimization, engine/hull performance, emissions) or willingness to ramp quickly with support from our enablement content.
• Customer?facing skills: Executive presence, structured communication, and outcome storytelling (QBRs/ROI).
• Technical fluency: Working with data integrations, APIs, and analytics dashboards; confident coordinating with engineering/IT and reading data?driven signals.
• Tools: Familiar with CRM, ticketing, and collaboration tools.
• Languages: English; additional languages strongly encouraged.

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental program.
• Flexible working models.

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Job Family Group

Marketing, Sales, Product Management