Business Advisory New Associate

Accenture
Department Icon Operations Maintenance & Support
Posted: 3 hours ago
0-1 years
Hyderabad
Operations Maintenance & Support
work from office
Full Time
Closes 26 Dec 2026
Posted: 3 hours ago
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Job Description

Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

  • The Labelling workflow involves reviewing and annotating bug reports with predefined labels to
  • categorize issue types. This requires applying judgment, product subject matter expertise, and
  • following structured labelling taxonomies and decision trees to ensure quality and minimize
  • ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to
  • improve guides and taxonomy struct
  • a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
  • A form of technology problem solving, often applied to repair failed products or processes on a machine or a system.

    What are we looking for?

  • Primary skill - IT Troubleshooting - P1

    Roles and Responsibilities:

  • IMinimum 0-1 years of experience in technical product labeling or operations
  • C1 (CEFR) level English proficiency.
  • Detail-oriented with proven ability to follow guidelines and standard operating procedures.
  • Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
  • Strong communication skills, including documentation and collaboration with technical and non-technical teams.
  • Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling orannotation user interfaces.
  • Exposure to metrics and dashboard reporting to support data-informed triage.
  • Understanding of priority and severity frameworks and classification schemas.
  • Experience in QA testing, triage, bug reproduction, or labeling workflows.

    Qualification

    Any Graduation

    • Skills

    Software TestingAdvisoryQuality AssuranceCloudTriageCommunication SkillsJIRAWorkflowOperations

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    About Company

    Accenture plc is a global professional services company headquartered in Dublin, Ireland, with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy & Consulting, Technology, Operations, and Accenture Song services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

    A Fortune Global 500 company, Accenture reported US $64.9 billion in revenue for fiscal 2024 and serves clients in 120+ countries. With ~774,000 people worldwide and over 100,000 in India, the company partners with clients to build their digital core, optimize operations, accelerate growth, and create 360° value for stakeholders.

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