Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles Responsibilities:

• High availability monitoring proactive health checks incident support
• Operate Intune, SCCM/MECM, Windows 365, Autopilot co-management
• Monitor compliance/patching drift, tune alerts, build health dashboards
• PowerShell, Graph API, proactive remediations - eliminate toil
• ITIL processes, runbooks, CAB participation DR/BC support
• Cross-team engagement incident comms, mentoring post-incident reviews

Professional Technical Skills:

• Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management
• Endpoint Analytics, Windows Update for Business, Patch Software Deployment
• Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA
• PowerShell scripting, Graph API, , Automation Frameworks
• Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication
• ITIL v4 - Incident, Problem, Change Knowledge Management
• The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
• QUALIFICATIONS
• 8-12+ years in Endpoint Management / Digital Workplace ops
• Hands-on with Intune, SCCM/MECM Windows endpoint management
• Enterprise-scale physical Windows 365 Cloud PC environments
• Strong PowerShell scripting automation skills
• Bachelor''s in CS, IT, Engineering, or related field
• PREFERRED CERTIFICATIONS
• MS Endpoint Administrator Associate
• Azure Administrator Associate
• Identity Access Administrator Associate
• Security, Compliance Identity Fundamentals, ITIL v4
• INNOVATION FOCUS
• Windows 365 Cloud PC Intune Suite enhancements
• AIOps Microsoft Security Copilot for endpoint ops
• Proactive remediations, Windows Autopatch self-healing
• Cloud-native endpoint mgmt
• Digital Employee Experience (DEX) XLA-driven operations
• KEY KPIs
• Platform availability, device patch compliance rates
• SLO achievement, MTTD MTTR
• Automation hours saved, alert accuracy toil reduction
• CSAT / Experience Level Agreements (XLAs)
• A 15 years full time education is required.

Qualification 15 years full time education