People & Culture Officer

Job description / Role

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Job description

As a People & Culture Officer at Novotel & Ibis Gate Hotels, you will be a key contributor to fostering a vibrant and supportive environment where our Heartists can thrive. You will provide crucial support across the entire HR spectrum, ensuring seamless daily operations, maintaining positive employee relations, and championing our Pullman culture. This role requires a proactive and empathetic individual dedicated to upholding Accor values and ensuring compliance with UAE labour law, while contributing to an exceptional experience for both our guests and our team.

Key responsibilities

Heartist relations and engagement

• Serve as a primary point of contact for Heartist inquiries, offering accurate information and guidance on People & Culture policies, benefits, and procedures in a friendly and helpful manner.
• Support the People & Culture Director in addressing Heartist grievances, disciplinary matters, and conflict resolution, ensuring fairness, consistency, and alignment with our values.
• Assist in organizing and promoting Heartist engagement initiatives, welfare programs, team-building activities, and recognition events that celebrate our successes.
• Contribute to cultivating a positive, inclusive, and high-performance work culture that reflects the Pullman brand.

Administration and compliance

• Maintain meticulous and confidential Heartist records, both physical and digital, ensuring data integrity and compliance with privacy regulations.
• Manage administration throughout the Heartist lifecycle, including onboarding, transfers, promotions, and offboarding.
• Prepare official People & Culture letters, certificates, and reports accurately and in a timely manner.
• Assist with payroll preparation by providing the Finance department with accurate attendance, leave, and new-hire and leaver data.
• Process visa applications, renewals, and cancellations, ensuring compliance with UAE immigration laws and liaising with the PRO.

Recruitment and talent acquisition support

• Coordinate and support the recruitment process, from job posting to offer generation, ensuring a smooth experience for candidates and hiring managers.
• Schedule interviews, conduct initial screenings, and manage candidate communications.
• Facilitate a welcoming and efficient onboarding experience for all new Heartists, helping them feel part of the Pullman family from day one.

Policy and procedure adherence

• Ensure consistent application of hotel policies and procedures, as well as compliance with UAE labour law.
• Assist in communicating policy updates and changes to Heartists effectively.
• Support internal and external People & Culture audits as required.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field.
• Two to three years of experience in a human resources role, preferably within the hospitality industry in the UAE.
• Solid understanding of UAE labour law and immigration procedures.
• Excellent verbal and written communication skills in English; Arabic is an advantage.
• Strong interpersonal skills, with the ability to build rapport and trust with Heartists at all levels.
• High level of empathy, discretion, and confidentiality.
• Proficiency in HRIS systems, such as Oasys, and Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proactive approach, with the ability to anticipate needs and resolve issues effectively.
• Commitment to continuous learning and professional development.

Additional information

• Experience is an asset.
• Prior experience working with related systems is preferred.
• Strong interpersonal and problem-solving abilities are required.
• Fluency in Arabic and English is preferred; additional languages are an advantage.

Our commitment to diversity and inclusion

• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
• Do what you love, care for the world, and dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.