Security Supervisor

Job description / Role

Company description

Raffles Hotels & Resorts

The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. At distinguished landmark addresses around the world, Raffles is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating, and always respectful of local communities, heritage, and the environment.

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort features 340 spacious rooms, suites, and villas. It is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, and state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants, and exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized; it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job description

We invite you to join the world of luxury hospitality at Raffles The Palm as a security supervisor.

Reporting to the director of security, the security supervisor oversees daily security operations, ensuring the safety and security of guests, colleagues, and hotel premises.

At Raffles, security goes beyond procedures. It is about creating a safe and welcoming environment through vigilance, professionalism, and proactive service, while ensuring the highest standards of safety and guest experience.

Key roles and responsibilities

• Establish the chain of command and responsibility. The supervisor reports directly to the assistant operations manager, assistant director, and director of security.
• Perform duties according to the duty roster prepared by the director of security or, in their absence, the assistant director of security.
• Adopt a service-oriented approach to duties and work harmoniously with the hotel’s hospitality concept.
• Be accountable for the overall performance of on-duty security personnel and all security-related matters.
• Promote a “gentleman” rather than “officer” image for the security service.
• Act on behalf of the hotelkeeper on security matters.
• Protect the safety of guests and staff, their property, and hotel property.
• Assist other departments in serving customers and maintaining or enhancing service, in addition to performing primary security duties.
• Act as a hotel host by personally welcoming arriving guests and bidding farewell to departing guests.
• Greet guests and offer assistance.
• Guide guests whenever possible if they are unsure of locations within the hotel premises.
• Inform visitors about other hotel facilities and promote them.
• Train new LPOs to impart job knowledge and skills.
• Update regular SOP examinations.
• Inspect and brief team members before deployment to ensure they are neat and tidy in appearance.

Discipline

• Enforce discipline and report, warn, or counsel team members regarding observed incidents of indiscipline, as appropriate.
• Ensure officers are physically and mentally fit. Any officer deemed unfit due to sickness, intoxication from alcohol or drugs, or an unsuitable state of mind must be referred to the company-appointed clinic for examination and removed from the duty roster.
• Ensure instructions and information delivered at briefings are clearly and fully understood.
• Conduct regular checks on field officers to ensure they are alert and performing their duties efficiently and effectively. Unless actively engaged in other duties, conduct at least two patrols of the entire building during each tour of duty.
• Conduct investigations and prepare accompanying investigation papers and reports concerning cases that occur within the hotel, including:
  • Criminal acts, losses, or accidents involving injury or property damage.
  • Staff misconduct.
  • Cases affecting guests or staff that may be of interest to management.
• Protect and preserve the integrity of the department by:
  • Monitoring officers under their charge to ensure they maintain appropriate work attitudes and standards of conduct expected of LPOs.
  • Gathering intelligence from within and outside the department to assess integrity and potential.
  • Taking appropriate action to report, encourage, or counsel, as necessary, based on the merits or demerits of each case.
• Conduct surveillance of hotel staff and ensure they abide by the house rules.
• Monitor the movements of staff classified as suspects in ongoing investigations.
• Develop informants to obtain security-related information that may be useful to the department for prevention and detection purposes.
• Maintain peace and order on hotel premises when dealing with criminals, trespassers, or difficult individuals.
• Participate in special functions or operations conducted or organized by the hotel for VIPs, shows, private organizations, or individuals conducting official business with the hotel, as well as departmental operations targeting criminal and undesirable elements.
• Keep the duty shift security supervisor, assistant operations manager, assistant director, and director of security informed of all security matters affecting the hotel and department.
• Take charge of and inspect all equipment to ensure it is in working order and that all cameras are correctly focused.
• Conduct regular and periodic checks, and take immediate follow-up action to rectify faults or damage involving:
  • Perimeter defenses, including fire exit doors and link doors leading into or out of the hotel and fitted with locking devices or alarm systems, to ensure they are in good working order and help prevent trespassing and pilferage.
  • Firefighting equipment.
  • Walkie-talkies.
  • CCTV equipment.
  • Office operating forms.
• Conduct routine daily checks to ensure the following items are properly maintained, issued, and accounted for:
  • Pocketbooks.
  • Security desk occurrence book.
  • Gate passes and security passes.
  • Keys and key registers.
• Prepare post allocations for Raffles and external security.
• Prepare meal rosters for each shift.
• Record all departmental activities in the daily security report.
• Attend the briefing session held 30 minutes before the start of each shift.
• Attend approved courses conducted by the hotel training department.
• Attend departmental meetings and in-service training. Attendance is compulsory except for those on official duty.

Qualifications

• Two to three years of experience in a similar role is desirable, preferably in a 5-star hotel, with at least one year in a supervisory role.
• Post-secondary education; professional security qualifications are preferred.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality at all times.
• Understanding of and ability to work in a multicultural environment.

Above all

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional information

Employee benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team and ensuring that your hard work is rewarded with exceptional benefits.

Our values

• Respect: We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections and cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other, and we always stand together.
• Empowerment: We have the authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and authenticity.

Diversity and inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered, as it enables us to explore your compatibility with this role and our culture of luxury excellence.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.