Service Engineer

Job Responsibilities :-

• To enhance customer experience and build reputation with ACG products; this includes
• providing technical support to enable efficient utilization of ACG products at customer site
• Timely resolution of technical complaints by the customer

Functional Core:-

• To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
• To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
• To conduct customer training programs in house or at customer place.
• Recognizing sales opportunities and communicating the same to our sales TIC's.
• Integrate customer feedback with our existing business process.
• Help in getting competitor information on products, markets, etc.
• To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making:-(As per Career Architecture)

• Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors.
• Follow up for orders for spares parts, maintenance services, AMC etc.
• Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines

Requirement:-

• 3+ experience as a service engineer
• Ready to travel

Education:-

• DME/BE