Analyst-Marketing

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, youll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Marketing Operations Analyst position is part of the Global Network Services (GNS) business within the Global Merchant & Network Services business group. The GNS business drives scale and relevance for the enterprise by bringing on and managing financial institutions that issue and/or acquire on the American Express network. The business manages American Expresss presence in over 110 countries and territories through over 240 financial institution partners and is a driver of innovation for the company through the products and services it regularly introduces to the Network.

Through the GNS partnerships we can offer exciting and innovative products and benefits in GNS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand.

The GNS Product, Marketing and Global Businesses (PMGB) team is a dynamic global marketing organisation with responsibility to deliver:

• Product & Product Marketing: competitive product strategy and product & campaign delivery in GNS countries

• Partner & Customer Experience: infrastructure for value add and compliant experiences

• Brand Management: Protect and engage Amex Brand increase Amex and GNS Brand awareness in GNS countries

• Global Businesses: Grow the GNS Supply Chain Solutions B2B business

The Marketing Operations Analyst sits within the GNS Product, Marketing and Global Businesses (PMGB) team and plays a critical role in the team responsible for end-to-end management of regional marketing initiatives from planning to execution. Reporting directly to the Director of Marketing, North America the successful candidate will work to monitor and improve our existing controls and ensure we are compliant across all our marketing initiatives regionally. This role is ideal for a collaborative individual with a process-driven mindset and the ability to communicate effectively across diverse tasks.

How will you make an impact in this role

• Adhere to, make sure their region adheres to and contribute towards strengthening PMGBs Product & Marketing SOPs

• Standardize team processes to ensure consistency with other regions and efficiency

• Drive risk management efforts, focusing on operational risk events, issue management, and resolution. Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution

• Lead control management activities including regulatory/audit queries, ensuring alignment across the PMGB leadership team and key partners

• Own Compliance-led initiatives, including the coordination and completion of Process Risk Self Assessments and Risk Control Self Assessments

• Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations

• Facilitate Marketing & Business Development onboarding and training programs

• Support the decommission of Benefit partners

• Manage the update of a marketing and product initiatives inventory

• Conduct quality checks and collection evidence for marketing initiatives

• Manage bi-annually refresh of the Product line repository for the region

• Lead Third Party Management process