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Job Description
What role you will play in team: Providing first-level technical support to end-users.
What you will do: Resolving basic IT issues and escalating complex problems to senior staff.
Key responsibility:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot basic hardware and software issues.
- Reset passwords and unlock accounts.
- Install and configure software applications.
- Document solutions and knowledge base articles.
- Escalate complex issues to senior staff.
Required Qualification and Skills:
- Bachelor's degree in computer science or related field or equivalent experience.
- 0-1 years experience in IT support.
- Excellent communication and problem-solving skills.
- Experience with ticketing systems.
- Knowledge of various operating systems and software applications.
Benefits Included:
- Competitive salary and benefits package.
- Opportunities for career growth.
- A friendly and supportive work environment.
- Health insurance and other benefits.
A Day in the Life: Involves handling various incoming support requests, troubleshooting basic issues, escalating complex problems and documenting solutions to assist other members of the team.
Skills
Help DeskTechnical SupportTroubleshootingCommunicationTicketing SystemsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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