Localization (Quality)Project Manager (JC12)

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the worlds leading brands.
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Quality Project Manager
Main Purpose
The job holder is responsible for understanding the full quality program in a given enterprise portfolio while ensuring quality steps and expectations are completed, including scorecards and feedbacks. The job holder is also responsible for the entire life-cycle of projects in a given enterprise portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization
Main Responsibilities

• Owns scorecard management (internal and external) and arbitration with linguists/agencies.
• Work with Linguist Strategy team to ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLAs.
• 
  Owns collaboration with Resource Management and linguists/agencies on resourcing and query management.
• Responsible for customer feedback, entry of feedbacks/CAPAs and completion of investigations.
• Customer and internal communication and status reporting.
  

Secondary Responsibilities

• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
• Responsible for margin optimization, including both internal and external costs, working with Resource Managment as needed to support these efforts.
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed
  

Requirements

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1.1 Educational background

• Bachelor Degree in Translation or other equivalent degree
  

1.2 Professional experience

• 3-5 years of practical experience in project management, especially in coordinating language service projects
  

Skills
Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints
Communication and organizational skills
Project management preferably related to Language Services
Ability to work individually or as part of a local or virtual team
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its formsgender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientationenrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.