Assistant Manager/Team Lead - (Charge Entry & Payments Posting)

We are looking for a Assistant Manager/Team Lead to manage and oversee Revenue Cycle Management (RCM) operations, ensuring customized solutions for specific accounts. This role involves handling individual workloads while supervising training, auditing, and monitoring team performance to ensure efficiency and accuracy in Billing Part. The Assistant Manager/Team Lead will also be responsible for maintaining seamless workflows, including payment collection and insurance carrier coordination, while supporting both clients and internal teams.

• Need Immediate Joiners
• Location - Madhavaram, Tabbal Petti
• Has on papers and designated TL/AM profile

Key Responsibilities:

• Oversee daily charge entry, charge audit, and payment posting activities for multiple clients/providers.
  
• Ensure accurate and timely charge capture in compliance with CPT, ICD-10, HCPCS, payer rules, and client-specific billing guidelines.
  
• Review ERA/EOB postings, unapplied payments, adjustments, refunds, and denials related to payments.
  
• Monitor submission of clean claims to ensure reduced rejections and improved first-pass resolution.
  
• Maintain billing turnaround time (TAT) and quality metrics.

• Strong understanding of RCM workflows, CPT/ICD-10/HCPCS codes, and billing guidelines.
  
• Hands-on experience with billing platforms such as Athenahealth, Kareo, AdvancedMD, eClinicalWorks, DrChrono, NextGen, or equivalent.
  
• Proficiency with ERAs, EOBs, payer portals, and standard billing formats.

• Track and report productivity, TAT, quality, trends, analysis, and financial KPIs.
  
• Analyse billing errors, payment variances, and recommend process enhancements.
  
• Prepare daily/weekly/monthly dashboards for internal and client review
• Client & Escalation Handling: Respond to client queries and manage first-level escalations effectively.
• Performance Monitoring: Track and maintain key metrics, including attendance, productivity, and workflow management.
• Process Improvement: Develop and implement strategies to enhance productivity and quality within the team.
• Training & Development: Mentor and supervise analysts, senior analysts, and new trainees, fostering strong AR follow-up skills.
• Pilot Projects & Knowledge Transition: Participate in new projects, ensuring smooth knowledge transfer to the team.
• Conflict Resolution: Work with managers to address and resolve team-related concerns effectively.

Mandatory Skills & Qualifications:

• Team Leaders should have minimum 2 years of experience in papers, handling 25+ FTEs, and handled clients
• Assistant Managers should have minimum 2 years of experience in papers, handling 50+ FTEs, and handled clients.
• Experience:1012+ years of experience in US Medical Billing, specifically in charge entry and payment posting, and, Minimum 2–4 years of team lead or supervisory experience preferred..
• Leadership: Strong mentoring and team management skills.
• Communication: Excellent verbal and written English proficiency.
• Detail-Oriented: High attention to accuracy and process compliance.
• Problem-Solving: Ability to multitask and handle multiple responsibilities effectively.
• Analytics: Strong analytical skills with a results-driven mindset.
• Process Improvement: Keen eye for enhancing workflows and quality standards in AR management.
• Industry Knowledge: In-depth understanding of healthcare RCM and insurance processes.

Preferred Skills:

• Strong problem-solving abilities.
• Experience in training and mentoring team members.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Excellent in MS Excel, Power Bi, MS PPT, other applications of MS Office.
• Very good in Reports Creation and Submission.
• Excellent Communication and Accent and experience in handling US clients and Providers.

Share your resume along with your last three months' pay slips via you can also email the CV to hr@acpbillingservices.com

Work Location:ACP Billing Services Pvt Ltd - NO.133, 2ND FLOOR, EJNS ARK, KP GARDEN STREET, MADHAVARAM HIGH ROAD, MADHAVARAM Chennai- 600 051.

Land Mark: Next to ICICI Bank Madhavaram Branch.