Operations Manager

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About the Role

We are looking for a highly organized and proactive Operations Head / Chief of Staff to work closely with leadership and drive smooth coordination across Sales, Marketing, Accounting, Artists, and Venue Management. The role requires strong ownership, communication, problem-solving, and project management skills.

Key Responsibilities

• Coordinate across Sales, Marketing, Accounting, Artists, and Venue teams to ensure smooth execution of projects and events.
• Track timelines, deliverables, dependencies, and key milestones from planning to post-event closure.
• Drive cross-functional accountability and follow up on pending tasks and commitments.
• Identify operational bottlenecks and proactively implement solutions.
• Prepare MIS, reports, meeting agendas, MOMs, dashboards, and executive briefings.
• Manage leadership priorities and ensure timely execution of strategic initiatives.
• Coordinate meetings, approvals, decisions, and follow-ups on behalf of leadership.
• Develop and improve SOPs, workflows, trackers, and internal communication processes.
• Monitor budgets, payments, settlements, and other operational requirements in coordination with Accounts.
• Support management in scaling operations, improving efficiency, and increasing profitability.

Requirements

• 2-5 years of experience in Operations, Chief of Staff, Project Management, Business Operations, Event Management or a similar role.
• Excellent communication, organization, and follow-up abilities.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong ownership mindset with the ability to work independently.

Ideal Candidate

Someone who is highly organized, proactive, detail-oriented, solution-focused, and comfortable taking ownership of tasks from start to finish.