Wireless (Associate Technical Support/International Inbound Voice )

Role & responsibilities

• Resolving billing issues using query-solving techniques and providing clear and concise information. Answering questions about billing or services.
• Manage International inbound customer calls focusing on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required profile

• Min 06 months of international Voice experience
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.

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  Strong ability to multitask and make fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility is available both ways [Pick up and drop within transport radius. Immense Growth

Loyalty bonus up to 20 interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]