Customer Support Associate/Retail - Bangalore

Job Details:

• Role: Customer Service Associate
• Experience: min 1 Year
• Location: Bangalore
• Working Days: 6 Days

Role & responsibilities

• Customer Consultation: Welcome walk-in customers, understand their concerns, and guide them
• Retention & Growth: Build strong customer relationships to drive treatment consistency, repeat visits, product reorders, and positive reviews/testimonials.
• Follow-Ups: Conduct proactive calls and WhatsApp follow-ups to track progress, resolve queries, and escalate complex.
• Store Operations: Maintain store hygiene, visual merchandising standards, accurate inventory checks, and regularly log consultation notes in CRM.

Candidate Requirements

• Education: Graduate in any stream.
• Experience: Minimum 1 year in a customer-facing role (Hospitality, Wellness, Luxury Retail, Aviation, or Beauty/Salon background preferred).
• Language & Communication: Clear, confident English communication, plus fluency in Hindi or the local regional language.
• Grooming & Presentation: Well-presented and professionally groomed in line with store standards (blazer, badge, neat hair, formal shoes).
• Technical Skills: Comfortable using digital tools, including CRM systems and WhatsApp for customer communication.
• Location: Based locally or near the experience center.

Thanks & Regards

Taniya Negi

Acute Vision Consultants Pvt. Ltd.

Contact No: 6396479552 , 9217033470

Email: acutevision7@gmail.com