Posted: 8 months ago
Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
We are looking for an experienced Team Lead – Chat Support to supervise and manage the chat support team. The candidate will be responsible for driving team performance, ensuring quality customer interactions, and achieving operational targets.
Required Candidate profile
Lead,manage,and motivate a team of chat support executives. Monitor live chats to ensure quality standards and adherence to processes. Handle customer escalations and provide timely resolutions.Skills
BPOTeam HandlingService DeskEscalationsSLA ManagementAttrition ControlEscalation ManagementCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
ADTECH is a leading international supplier of digital marketing solutions. The company is a wholly-owned subsidiary of AOL Inc.
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