Quality Assurance - Customer Support

Department Icon Audit & Control
Posted: 1 year ago
1-3 years
Coimbatore, Tamil Nadu
Audit & Control
Work from Office
Full Time

Posted: 1 year ago
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Job Description

Skills:

Audit Calls, give relevant Scores, Evaluate each Aggents, Give feedback, Sharing day to Day report, Voice process experience,

Company Overview

Adam&EveInc is a Business Process Outsourcing company based in Coimbatore, Tamil Nadu. Their vision is centered around one revolutionary idea to enhance humanity and transform businesses. Learn more at https://www.adamandeveincorporated.com/

Job Overview

Junior role requiring 1-3 years of experience in Coimbatore, Full-Time employment at Adam&EveInc, a BPO company with 51-200 employees

Qualifications And Skills

  • Audit Calls
  • Give relevant Scores
  • Evaluate each Agents
  • Give feedback
  • Sharing day to Day report
  • Voice process experience

Roles And Responsibilities

  • Audit customer support calls
  • Provide relevant scores for evaluations
  • Assess and evaluate performance of customer support agents
  • Offer feedback for continuous improvement
  • Share daily reports on performance metrics
  • Experience in voice process operations

Skills

AuditAssuranceQuality Assurance

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