Help Desk Support Engineer

What role you will play in team: You will be the first point of contact for resolving IT issues for our employees, providing timely and effective solutions to keep our operations running smoothly.

What you will do: Troubleshoot hardware and software problems, remotely assist users, and escalate complex issues to senior engineers.

Key responsibility:

• Provide first-level technical support to end-users.
• Troubleshoot and resolve hardware and software problems.
• Install and configure software and peripherals.
• Remotely assist users with technical issues.
• Escalate complex issues to senior engineers.
• Maintain accurate records of support requests and resolutions.
• Maintain and update IT inventory.

Required Qualification and Skills:

• Bachelor's degree in Computer Science or related field.
• 0-1 years of experience in IT support or help desk environment.
• Proficient in troubleshooting common hardware and software issues.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• On the job training and mentoring.

A Day in the Life: A typical day involves responding to help desk tickets, troubleshooting technical problems, providing remote support to users, escalating complex issues, and documenting solutions.