Support Engineer

What role you will play in team: You will provide technical support to our employees and clients, ensuring smooth operations of our software applications. Your problem-solving skills will be essential in resolving technical issues.

What you will do: You will troubleshoot software issues, provide technical guidance, and collaborate with other teams to improve application performance.

Key responsibility:

• Provide technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot software issues.
• Document solutions and create knowledge base articles.
• Collaborate with developers to resolve complex issues.
• Monitor application performance and identify areas for improvement.
• Participate in on-call rotations.

Required Qualification and Skills:

• Bachelor's degree in computer science or a related field.
• 0-1 year of experience in a technical support role.
• Strong understanding of software applications.
• Excellent problem-solving and communication skills.
• Experience with ticketing systems.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• A supportive and collaborative work environment.
• Health Insurance, paid time off, other benefits.

A Day in the Life: Your day will consist of responding to support requests, troubleshooting software issues, documenting solutions, and collaborating with other team members. You’ll also participate in ongoing training and development to stay current on technologies.