Senior Customer Service Representative - Zoho CRM

Department Icon Operations Maintenance & Support
Posted: 1 week ago
6-10 years
Mumbai(Goregaon East)
Operations Maintenance & Support
work from office
Full Time
Closes 2 Jan 2027

Posted: 1 week ago
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Job Description
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Job Description

Responsibilities

  • Lead daily ops & drive high-quality client servicing on Zoho CRM.
  • Monitor team performance & daily call & CRM data quality
  • Coach/guide juniors on CRM usage
  • Reporting

Requirements

  • Zoho CRM telephony integration,workflows /reports

Perks and benefits

Provident fund, Work from home, Gratuity, Maternity leaves, Job/soft skill training, Course reimbursements

Skills

RelationshipHindiEnglishMarathiZoho CRMSeniorZohoCRMCustomer Service

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