Technology Operations Engineer - Digital Payments/Fintech

The Role

We are seeking an experienced Technology Operations Engineer – Digital Payments / FinTech to support critical financial technology solutions. The role is responsible for ensuring the availability, reliability, security, and performance of payment systems while adhering to ITSM processes and operational excellence standards within a financial services environment.

The ideal candidate will possess strong expertise in payment ecosystems, APIs, security frameworks, digital banking technologies, and enterprise operations management.

Key Responsibilities

• Support and maintain systems related to digital payments, wallets, and FinTech platforms.
• Manage and support containerized platforms, including deployment, orchestration, scaling, and troubleshooting.
• Administer and optimize web services, including reverse proxy, load balancing, and traffic routing.
• Perform advanced Linux system administration (RHEL/SUSE).
• Monitor system performance, availability, capacity, and overall operational health.
• Ensure high availability, business continuity, and disaster recovery readiness.
• Manage the complete Incident Management lifecycle (L1–L3) in alignment with ITIL standards.
• Lead Major Incident management activities, including bridge calls and stakeholder communications.
• Review Root Cause Analysis (RCA) reports and implement preventive and corrective actions.
• Monitor and maintain operational SLAs, KPIs, and service reporting.
• Govern Change Management processes, including impact assessments, approvals, and rollback planning.
• Execute Release Management activities, including deployments, validations, and production support.
• Coordinate with application development, QA, infrastructure, security, and business teams.
• Ensure compliance and operational readiness during production releases.
• Maintain compliance with audit, security, regulatory, and governance requirements.
• Develop and maintain SOPs, runbooks, operational procedures, and technical documentation.
• Drive continual service improvement initiatives across the technology landscape.
• Ensure payment platforms comply with PCI-DSS, ISO 27001, regulatory requirements, and industry best practices.
• Evaluate and recommend technologies, platforms, and frameworks to support business growth and digital transformation initiatives.
• Conduct technology reviews, technical assessments, architecture evaluations, and risk assessments.
• Manage relationships with technology partners, vendors, and service providers.
• Prepare and deliver weekly and monthly governance presentations covering operational performance, service metrics, risks, and improvement initiatives.

Technical Skills

• Kubernetes & Docker
• Red Hat Enterprise Linux (RHEL) / SUSE Linux Administration
• Cloud Platforms (AWS, Azure, GCP)
• ITIL Framework and ITSM Processes
• SQL / PL-SQL Databases
• DevSecOps Practices
• PCI-DSS and Financial Security Standards
• High Availability (HA) and Disaster Recovery (DR) Solutions
• OCI (Oracle Cloud Infrastructure) and/or Microsoft Azure experience is an added advantage

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's Degree and/or relevant professional certifications will be an advantage.

• 8–12+ years of experience in technology operations, production support, or technology implementation roles.
• Minimum 5 years of experience within Digital Payments, FinTech, Banking, or Financial Services environments.
• Proven experience supporting large-scale payment platforms and mission-critical financial technology solutions.
• Strong understanding of payment processing, transaction lifecycles, settlement, reconciliation, and financial operations.
• Solid knowledge of regulatory compliance, information security, and operational risk management within financial services.
• Experience working with banks, payment service providers (PSPs), FinTech organizations, and regulatory stakeholders.
• Demonstrated experience managing complex production environments with high transaction volumes and stringent availability requirements.