Operations Manager Cum Project Coordinator

Company Description

Add24 Services Private Limited is a marketing strategy company based in Patna. With expertise in 360 marketing strategies, digital marketing, and event management, we serve 100+ trusted clients across India and have successfully completed 15+ government projects.

About the Role:

We are seeking a dynamic and detail-oriented Operations Manager cum Project Coordinator to oversee day-to-day operations, manage client communications, and ensure timely delivery of marketing projects. This hybrid role requires a multitasker who can bridge the gap between client needs and internal execution, ensuring smooth workflow and successful project outcomes.

Key Responsibilities:

Project & Client Management

• Serve as the primary point of contact for clients, managing expectations and ensuring satisfaction
• Coordinate internal teams (design, content, performance marketing, etc.) to deliver.
• Prepare and manage project timelines, deliverables, and milestones
• Maintain detailed documentation of client briefs, project scopes, and feedback
• Operations Management
• Develop and streamline internal processes to improve efficiency
• Track team productivity, resource allocation, and project profitability
• Prepare weekly/monthly reports on project status, KPIs, and operational performance
• Conduct internal reviews and feedback sessions to ensure quality control
• Team Coordination
• Assign tasks and monitor workloads across all projects
• Support hiring efforts, onboarding, and training of team members

• Bachelors degree in Business Administration, Marketing, or related field (MBA preferred)
• 4+ years in project management or operations within a digital marketing/advertising agency
• Strong knowledge of digital marketing services (SEO, social media, PPC, content, etc.)
• Excellent communication and client-handling skills
• Strong organizational, leadership, and analytical skills
• Ability to manage multiple projects simultaneously and thrive under pressure