Retail Banking Specialist

We are seeking a Retail Banking Specialist to join our team in the regions of Assam, Meghalaya, Tripura, and West Bengal. The ideal candidate will have a strong understanding of retail banking operations and a passion for providing exceptional customer service. As a Retail Banking Specialist, you will be responsible for managing customer relationships, promoting banking products, and ensuring compliance with banking regulations.

Key Responsibilities:

• Engage with customers to understand their banking needs and provide tailored solutions.
• Promote and sell retail banking products including CASA accounts, credit cards, and debit cards.
• Manage customer inquiries and resolve issues in a timely manner.
• Maintain knowledge of banking regulations and ensure compliance in all transactions.
• Collaborate with branch staff to enhance customer experience and drive sales.
• Analyze customer feedback and market trends to identify opportunities for product improvement.

Required Skills:

• Strong knowledge of retail banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in customer relationship management.
• Understanding of liabilities and CASA operations.

If you are passionate about retail banking and have the skills to excel in this role, we encourage you to apply and join our dynamic team.