Kadel Labs - Group Manager - Key Account Management

Group Manager - Key Account Management

Location: Udaipur, Rajasthan

Experience: 10 - 15 Years

Travel: Open to travel up to 1 week per month

Employment Type: Full-Time

About the Role:

We are looking for an experienced Group Manager - Key Account Management to drive end-to-end customer account management, strengthen strategic client relationships, and identify opportunities for cross-selling and upselling.

The ideal candidate should have a strong customer-facing background, excellent communication skills, and prior experience in the technology/IT industry. A technical background or prior experience in a technology-oriented role will be highly preferred.

Key Responsibilities:

• Own and manage key customer accounts end-to-end, ensuring strong relationships and customer satisfaction.
• Act as the primary point of contact for assigned strategic accounts.
• Build and maintain long-term relationships with key stakeholders and decision-makers.
• Understand client business needs and identify opportunities for cross-selling and upselling.
• Develop account growth strategies and drive revenue expansion within existing accounts.
• Identify opportunities for additional services, solutions, and engagements based on customer requirements.
• Work closely with internal delivery, technology, sales, and leadership teams to ensure successful account management.
• Conduct regular account reviews and track customer satisfaction, engagement, and business growth.
• Manage escalations effectively and ensure timely resolution of customer concerns.
• Prepare account plans, forecasts, and regular business updates for leadership.
• Stay informed about client priorities, industry trends, and emerging technology requirements.
• Be open to regular travel for client meetings, account reviews, and business development activities.

Required Skills & Qualifications:

• 10 - 15 years of overall professional experience, with 5+ years in a similar Key Account Management / Account Management / Client Relationship role.
• Prior experience working in the IT/Technology industry.
• Technical background or prior experience in a technology-oriented role is preferred.
• Proven experience in managing strategic/key customer accounts.
• Strong understanding of cross-selling and upselling within existing accounts.
• Excellent stakeholder and relationship management skills.
• Must have excellent verbal and written communication skills.
• Strong negotiation, presentation, and problem-solving skills.
• Ability to work effectively with senior client stakeholders and internal leadership.
• Willingness to travel approximately 1 week per month as required.

What We're Looking For:

A customer-focused professional who can combine strong relationship management, business acumen, and technology understanding to grow strategic accounts and build long-term client partnerships.