Principal Product Manager, Cloud Observability

Department: Cloud Services
Employment Type: Permanent - Full Time
Location: Mumbai
Description
Calypso Technology and Axiom SL have merged to form a new company, Adenza.
Team and Role Overview
Adenza is looking for an energetic and experienced Product Manager of Observability and Monitoring to join our fast-growing Adenza Cloud Services team, focusing on our Calypso suite of cloud-based capital markets solutions.
The Product Manager of Observability and Monitoring will oversee and deliver a constantly evolving set of strategic initiatives to drive Adenzas Site Reliability Engineering (SRE) initiatives across the whole of the cloud services division. Adenza has multiple cloud offerings across close to a hundred global clients. These clients come from across the whole of the financial markets spectrum and require 24x7 support. The Product Manager of Observability and Monitoring will work internally with Adenzas operations and support team to deliver to them world-class observability tools to allow them to serve our global clients efficiently. This is a hands-on role where the product manager will engage directly with support as part of our ITIL problem, incident, and event management processes to ensure the roadmap and offering meets the needs of the service delivery teams. The Product Manager will also drive client facing observability initiatives, both defining what our observability service offering should be, working with senior management to commercialize those offerings, and working internally to ensure delivery. The Product Manager will also work within the group to break down the SRE roadmap into practical, achievable enhancements and provide project oversight on the key roadmap deliverables.
This role will report directly to the Global Head of Cloud Evolution and have direct touchpoints with all cloud division leads. A successful candidate will understand the unique nature of providing hosted solutions via Software-as-a-Service, an established track record of excellence in driving Site Reliability Engineering initiatives, an ability to work both independently and collaboratively, a strong sense of initiative, and an enthusiastic adoption of KPI-driven performance metrics.
The product manager will: collaborate with senior cloud management to develop the SRE roadmap; help produce ROI of the roadmap proposals which will drive strategic investment decisions; create KPI metrics to measure the effectiveness of the observability roadmap against business objectives such as operational efficiency; work across operational silos to ensure the roadmap is aligned with all Calypso departments; partner across the cloud on ITIL processes, and most importantly, provide hands-on project management of the SRE initiatives.

Key Responsibilities

• Observability Platform and Runbooks: oversee the delivery of the observability platform to our internal teams, ensuring they are equipped to quickly detect and remediate issues in all cloud services. This includes all necessary telemetry, dashboards, alerts, runbooks and the training thereof.
• ITIL process: leverage our ITIL event, incident, and problem management processes to drive a culture of continuous improvement of the observability platform.
• SRE Roadmap: Manage the running inventory of internal and client-facing observability roadmap proposals, proactively gather feedback both internally and externally, oversee the backlog grooming process, and ensure each proposal has a clearly defined and measurable business benefit in the context of hosted solutions.
• Project Execution: Deliver tactical and strategic SRE initiatives, working within the cloud division and across other Calypso departments as necessary. Ensure large projects have a clearly defined rollout plan to provide production readiness. Drive needed training initiatives for internal staff. Provide the necessary process, discipline, initiative, and sheer persistence to deliver projects in a fast-paced environment with multiple competing demands on time.
• Change Program Measurement: track the effectiveness of each initiative against the stated business objectives and KPIs
• Roadmap Documentation and Communication: prepare and present regular and ad-hoc reports on roadmap status and KPI achievement to Calypsos Executive Leadership Team, including the Head of Customer Success.
• Vendor Management: conduct regular touchpoints with our vendor partners to ensure we are leveraging each vendor to its maximum potential.
  

Skills, Knowledge And Expertise

• Demonstrated experience in defining and delivering a world-class observability platform to global cloud teams.
• Experience with ITSM / ITOM / Observability / Monitoring / Logging industry standard tools and frameworks (such as AppDynamics, DataDog, New Relic, Dynatrace, ServiceNow, Freshworks, Open Telemetry, etc.)
• Experience with ITIL processes and best practices.

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• Laser focus on defining value and getting things done in a fast-paced environment.
• Demonstrated experience in working with cloud architects to execute deliveries.
• Able to generate and sustain credibility with clients and executives through strong and collaborative communication.
• A focus on outcomes, not titles. An attitude of rolling up the sleeves and getting the job done right now, combined with an allegiance to retrospectives and continuous improvement.
• Demonstrated high quality requirements analysis in both written and verbal form.
• Very strong collaboration, organization, and leadership skills. Comfortable working up, down and across the organizational chart.
• Experience with preparing ROI and KPI models to evaluate targeted and actual outcomes
• Vendor management experience, including conducting vendor evaluation projects as needed.
  

More About Us
Why Apply:
Adenzas mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenzas employees exceptional. At Adenza, we offer excellent opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent globally is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.