Sr. Mgr. Strategy & Programs

SENIOR MANAGER, STRATEGY & PROGRAMS, EMERGING MARKETS E-COMMERCE & DPC

Area

Emerging Markets

Department

Emerging Markets – E-com & DPC

Direct Reporting Line

Director Strategy & Programs, EM

Subsidiary Country

• EM
• Location:
• Gurgaon, India

GSMS Grade

M3

Number Of Personnel Managed

0

Purpose & Overall Relevance For The Organization

You will be responsible for driving Emerging Markets (EM) E-commerce’s technical capabilities across two tech stacks for both .com and App. There are three main stages of a technical capability: submission, execution, analysis. You will persistently drive and meticulously track this end-to-end process so you can readily report the status, needs and impact of our technical capabilities at a country cluster or market level to senior stakeholders. You will directly support the Director of Strategy and Programs and work alongside two additional Strategy & Programs teammates in India who are responsible for strategic projects and head office. You will be a key contact for Global Digital Product & Tech team, EM Hub teams (Business Development, Retail/Franchise/WHS, Legal, SCM), EM country cluster teams (Business Development, Finance, SCM) to connect with our team and you will work across our team’s Planning & Analytics, CX & Trading and Operations functions. Professionalism, quantitative skills, interpersonal skills, communication, flexibility, curiosity and strong work ethic are musts for this role.

Key Responsibilities

Submission: Collect, quantify and prioritize tech capabilities in our backlog on a quarterly and annual basis

• Engage functional and country cluster experts across the business to provide their inputs (inspired by competitive analysis and your ideas) in a timely manner
• Build strong business cases that compellingly and thoroughly quantify the impact of going live with each technical capability in order to increase the chances of the tech capability making it onto the vendor and internal tech teams’ development roadmap
• Present a proposal of backlog priorities to gain Digital Leadership Team’s approval of quarterly submission which you formally submit to Global Digital Product and then circle back the ultimate roadmap decisions to country cluster and market level stakeholders so they know the latest development roadmap and plan accordingly

Execution: Project manage each tech capability rollout from scoping to hypercare to ensure timely go-live and successful implementation

• Kickoff the tech capability developent with a 360* scoping workshop to collect all of the inputs/realities that need to be planned for and ensure stakeholder alignment with functions and cluster teams
• Distill updates to our tech capability documentation so senior stakeholders know the latest status at a high level
• Manage end-to-end testing with our local implementation team by creating scenarios for user testing, running user acceptance testing and dry runs, gaining leadership’s approval to go-live and completing any post-launch follow-ups

Analysis: Engage with Analytics teammates to measure the impact of these technical capabilities as well as reflect on process improvements with all stakeholders

• Manage monthly meetings with Analytics to consistently measure key tech capabilities (align agenda, assign respective Analytics lead, host meeting, synthesize analysis and build showcase slides to summarize impact)
• Report impact on key performance indicators (KPIs) on a market and country cluster by providing performance reports to senior management
• which you report to stakeholders and include in future business cases
• Participate in and/or run retrosepcitves with all relevant stakeholders to collect appropriate feedback, define improvement ideas and execute said ideas

• Director Strategy & Programs, EM
• EM Digital Leadership Team
• EM E-com & DPC Team
• Global Digital Product Team
• Global Digital Delivery Hub Team
• EM & Cluster Finance Team
• EM & Cluster Supply Chain Team
• EM & Cluster Business Development Team

• Graduate degree with focus on Product Development/Project Management/Strategy
• 10+ years of experience in similar fields; triangulating multiple backend tech systems and teams, managing backlogs, running end-to-end testing and analyzing impact is a must
• Market business acumen in emerging markets ideally e-commerce (e.g. Turkey, Israel, Northern Africa, Southern Africa, Middle East, India, Southeast Asia, Pacific)
• Experience working with stakeholders across seniority levels as well as subject matter experts across functions (finance, analytics, trading, brand, ops teams, etc.)

• Technical acumen with commercial mindedness and updated industry knowledge
• Strong numerical and analytical skills, high attention to detail
• Resolute and creative problem solver with excellent organization skills
• Proven project management skills in both approach and execution
• Ability to handle ambiguity/change, willing to do everything, untangles complexity
• Excellent communication skills, written & verbal
• Strong presentation skills, including visual design skills for slide creation
• Ability to work in a fast-paced environment with different international cultures
• Drive to succeed and deliver against expectations
• Ability to manage, develop and motivate internal and external teams
• Bring a positive attitude, curiosity and a sense of humor
• Strong conceptual understanding of brand
• Advanced MS Office/365 skills (XLS, PPT, Teams, Outlook, SharePoint, Smartsheet)
• Ability to travel, domestic or international, as required
• Fluent in English