Account Associate

Summary

This position involves the development of domestic and/or international business at specified profit levels and the implementation of effective measures to ensure customer satisfaction and promote future business. Under guidance of a supervisor or more experienced staff, the role provides administrative support for a variety of proposal activities and recommends measures to achieve operating efficiencies and ensure customer satisfaction.

Job Responsibilities:

• End-to-end vendor coordination — External calling, order drop planning, and funnel tracking from FC dispatch to vendor receipt.
• Payment reconciliation and dispute resolution — Clear debit balances, overdue payments, etc., all within defined SLAs.
• Cross-team program execution — Driving alignment across FC Ops, Finance, Recommerce team, and external vendors.

Required Skills:

• 3 years’ experience preferably in operations.
• Strong cross-functional stakeholder management.
• Data fluency — Advanced Excel (pivot tables, VLOOKUP).
• Vendor/partner management experience including escalations and payment reconciliation.
• Strong written and verbal communication.

Education & Qualifications:

• Any Degree.