Relationship Officer

Company: Leading NBFC (Non-Banking Financial Company)

Role: Relationship Officer

CTC: Up to 3.25 4.25 LPA (Lakhs Per Annum) + Incentives + TA

Location: Multiple Locations in Punjab & Haryana 

Key Responsibilities

• Business Development: Generate new business leads and acquire customers for the Loan Against Property product through direct sales, cold calling, networking.
• Client Relationship Management: Build and maintain strong, long-term relationships with clients, understanding their financial needs and guiding them through the loan application process to ensure satisfaction and retention.
• Sales Target Achievement: Meet and exceed agreed individual performance and sales targets for loan disbursements and income generation.
• Financial Advising/Product Knowledge: Educate customers on the features and benefits of LAP providing tailored financial advice that aligns with their goals and risk tolerance.
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  Documentation & Compliance: Ensure timely collection of all required documentation, manage the loan application process, and ensure all activities comply with the company's internal guidelines and regulatory requirements.
• Coordination: Collaborate effectively with internal teams such as Credit, Operations, and Legal to ensure smooth processing and disbursement of loans.
• Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify new business opportunities and refine sales strategies.
• Problem Resolution: Promptly and professionally address any client inquiries, issues, or complaints, working to resolve problems efficiently. 

Required Skills & Qualifications

• Education: Graduation.
• Experience: Prior experience in sales, customer service, or a client-facing role, preferably within the banking or financial services sector, is often required.
• Hard Skills:
• Strong understanding of financial products, especially loans and property financing.
• Proficiency in using CRM software and Microsoft Office Suite.
• Sales and business development techniques.

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• Analytical skills to assess client situations and market data.

• Soft Skills:
• Excellent communication (verbal and written), presentation, and negotiation skills.
• Strong interpersonal skills and an ability to build rapport with diverse clients and partners.
• A customer-oriented mindset and problem-solving attitude.
• Self-motivation, a results-oriented approach, and the ability to work both independently and as part of a team.
• High level of professionalism and the ability to manage confidential information. 

Compensation & Benefits

The CTC from 3.25- 4.25 LPA is in line with the typical average salary for a Relationship Officer in India. The package usually includes: 

• A fixed base salary.
• Performance-based incentives (potentially unlimited, based on achieving and exceeding targets).
• Standard benefits such as Provident Fund (PF), ESIC, and Mediclaim/Health Insurance, as per company policy.
• Opportunities for career advancement to senior roles like Senior Relationship Officer, Team Leader, or Branch Manager based on performance and experience. 

If you are interested please share your cv with me on below mail- prabhjot.singh2@adityabirlacapital.com