Associate Business Commercials & Payout Manager

Job Summary

The Payout and Reconciliation Manager will be responsible for end-to-end management of referral partner commissions, sales team incentives, and payout validations. This includes monthly, quarterly, and ad-hoc incentive processing, reconciliation of revenue across Lines of Business (LOBs), managing audit-ready documentation, implementing process automation, and supporting business growth with timely insights.

Key Responsibilities

1.Efficiency

a. Ensure accurate calculation and disbursement of:

b. RP commissions and SM incentives by the 15th of every month.

c. BCM, VEM, and TL incentives within T+2 months as per defined structure.

d. Quarterly incentives for ASM/RCSM as per structure.

e. Affiliate partner payouts based on contractual terms and cycles.

Follow defined SOPs and TATs for every payout stream.

2.Quality Assurance

a. Maintain 100% accuracy in payout and incentive calculations.

b. Validate revenue reconciliation from all Lines of Business against agreed commercial terms.

3.Risk Management & Compliance

a. Proactively identify and mitigate payout-related risks including:

i. Incorrect payments

ii. Non-compliance to policy

iii. Gaps in data validation and source control

b. Maintain audit-ready documentation, approvals, logs, and historical payout data.

4.Value Creation

a. Prepare and share payout MIS/reports for business units, sales leadership, and finance partners.

b. Address and resolve payout/incentive-related queries in a timely manner.

c. Conduct internal team walkthroughs and training post any process or structure changes.

d. Enable informed business decisions through transparent and timely payout data dissemination.

5.Process Automation & Innovation

a. Continuously improve payout & reconciliation processes using:

i. Excel Macros/VBA

ii. Microsoft Power BI

iii. MS Access and other automation tools

b. Develop interactive dashboards and reports for leadership tracking.

Required Skills and Qualifications

a. Graduate/Postgraduate in Finance, Commerce, or Business Administration.

b. 510 years of experience in financial operations, payout management, or incentive processing in BFSI domain.

c. Strong knowledge of incentive structures, reconciliation, accounting principles, and audit processes.

d. Advanced Excel skills (VBA/Macros), experience with Power BI dashboards preferred.

e. Hands-on experience with ERP/CRM systems and MIS tools.

f. Strong analytical skills, eye for detail, and ability to multitask.

g. Excellent communication and interpersonal skills.

h. High integrity, result-oriented, and process-driven mindset.

Key Performance Indicators (KPIs)

1. Timely payout adherence (100% before deadline)

2. Accuracy rate in incentive calculations (100% error-free)

3. Query resolution TAT

4. Automation milestones achieved

5. Process compliance & audit readiness score