Team Member - Alternate Business Operations

Job Purpose

Ensures efficient execution of the entire gamut of PMS operations w.r.to client on-boarding, PMS trades execution, MIS, Brokerage payouts, clients account maintenance, process enhancements etc. and in keeping with all regulatory and statutory guidelines.

Job Context & Major Challenges

Job Context/Job Challenges

Key Challenges for the role are as follows:

Unpredictable nature of business can put immense pressure on the set-up, challenging process scalability severely

Fluid business environment leads to frequent calls for modified processes. Standard processes can undergo new demands for change which need to be catered quickly eg. AIF, Fund of Fund, Liquid investments, Non-Discretionary Products etc.

• Taxation and its implications need to be addressed efficiently with changes to existing systems to ensure continuity. Alternate assets and GST being case in point.
• In order to ensure process and cost efficiencies, it is imperative to be in control of vendors deliverables
• Business demand for multiple custodians can lead to less standard process and controls
• Multiple and fluid fee structures lead to dilution of controls and delay in brokerage processing and claw back

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

• KRA1 Client activation, redemptions and preparation of individual client financials Process standardisation, automation and review of accounts
• Timely portfolio and bank reconciliations to avoid and remediate errors quickly
• Ensuring settlement efficiency of trades across asset classes
• Enhance communication interface with multiple custodians
• Ensure controls like effective maker checker and frequent process reviews
• Ensure daily account statements are updated on website at individual client level
• Liaison with auditors, Fund Accountant, and internal interfaces to ensure accurate and timely financials
• KRA2 Accurate financial projections and actual inputs to finance team Ensure timely and accurate MIS to fund managers
• Automate key revenue and expense management systems
• Ensure fee structures are accurately implemented and finance team receives timely updates
• KRA3 Vendor management Ensure vendor SLAs are updated and TATs are monitored for efficient and accurate discharge of delivery.
• Active interaction with vendors to identify cost efficiency opportunities.
• Coordinating with various service providers to ensure optimum delivery standards
• KRA4 Service Support Facilitating high standards of customer centricity and meeting distributorsdemands by proactive delivery of support to sales and customer service teams.
• Continuous upgrade of customer and distributor interface
• KRA5 Regulatory compliance and Audit oversight Handling audit oversight of all PMS products.
• Plan to achieve early closure of audit and timely submission of audited financials
• Enable system definitions to enable limits, stock freeze etc.
• Ensure timely and accurate reporting to Compliance
• Keeping track of regulatory and tax environment changes
• KRA6 Projects Having a process management approach to developments and upgrades for process efficiency, cost effectiveness, innovative products and risk controls