Posted: 1 week ago
Posted: 1 week ago
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Job Description
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Job Description
- Conduct outbound calls to customers for various purposes
- Build and maintain positive customer relationships through active communication and problem-solving.
- Ensure customer satisfaction by addressing concerns promptly and professionally
- Effectively resolve customer issues, complaints, and inquiries, ensuring a satisfactory resolution
- Listen actively to customer concerns, gather relevant information, and provide accurate and timely assistance
- Professionally and courteously handle incoming customer calls and emails inquiries
- Stay updated on product/service enhancements and changes
- Accurately document all customer interactions and relevant information in the company's CRM system
- Adhere to established quality and performance standards to ensure consistent service excellence
- Participate in ongoing training and development programs to improve skills and knowledge.
- Collaborate with colleagues and other departments to address complex customer issues or escalate as needed
- Strictly follow company policies, procedures, and compliance guidelines
- Maintain confidentiality of customer information and sensitive company data
Skills
BPOBengaliCustomer RelationshipProblem SolvingMarathiMalayalamComplaintsCustomer ServiceCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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